Should you need to return or exchange a PhoneRanger product, you must submit a support request prior to sending back your returned product. Email your request We will then provide you with a Return Merchandise Authorization number (RMA #). Please include a copy of the sales receipt or invoice as proof of purchase. Clearly describe the reason for your return in a document accompanying the returned merchandise. The return document and packaging must include the approved RMA#. Unauthorized returns will absolutely not be accepted.

If you are not satisfied with your hardware purchase you may return it within the first seven days. You must return the product at your own expense, in the original box, in undamaged condition, complete with all the accessories that came with the product. Once your product is received we will issue you a credit on the credit card that was used for the original purchase. All returns are subject to a 50% restocking fee. Sales tax and shipping costs cannot be refunded. Please use the instructions as stated in the paragraph above.

Defective merchandise may be returned within 14 days to be repaired or replaced. You must return the product at your own expense. Please return only the defective item. PhoneRanger will test the item, and repair it if possible. If it cannot be repaired, then a replacement item will be shipped out to you. Please use the instructions as stated in the paragraph above.

In general terms, warranties do not cover physical abuse or tampering to the product, such as dropping the unit, submerging it in water, opening the unit, power surges, etc. In the event your device has a problem covered under warranty, we will replace or repair the unit. In the event of a replacement, we will supply you with the same or comparable device, depending on availability. We reserve the right to use a factory refurbished unit as a replacement. All replacement units are covered under the same terms of the initial warranty. For example, if you receive a replacement unit in the eleventh month of a twelve month warranty, you would have one month of warranty remaining on your replacement unit.